MY REMODE HUB AUTOMATED LAUNDRY SYSTEM WARRANTY & SERVICE COVERAGE
Please Take Note:
Before calling for repair service, please ensure the power supply to the Automated Laundry Rack is properly connected.
When requesting service or repair, please provide the following information:
a) Full name and address
b) WhatsApp contact number and Invoice number
c) A video and/or photos showing the symptom or fault of the Automated Laundry Rack
This warranty is applicable to:
Automated Laundry Systems purchased from MY REMODE HUB and its authorized dealers within Malaysia.
📑 Warranty Coverage
| Coverage | Item |
| 5 Years | Motor |
| 2 Years | Internal Components: 1. LED Panel Light / Cove Ligh 2. Anti Dust Mite Controller 3. Fan Blowers / Heaters 4. Plasma Ionizer |
🛠️ Onsite Warranty (Johor Bahru, Kuala Lumpur, Selangor, Penang only)
| Period | Coverage |
| First 3 months (from installation date) | FREE onsite service |
| After 3 months | RM100 per trip for inspection & replacement |
**Extra charges may apply for remote/out-of-coverage locations
🌏 Additional Notes (Malaysia Customers)
| Area | Warranty Conditions |
| i. Johor Bahru ii. Kuala Lumpur iii. Selangor iv. Penang | Standard onsite warranty applies |
| i. Self Installation ii. Other Areas (excluding Sabah & Sarawak) | - Warranty coverage begins 14 days after the delivery date. - An installation completion video, showing the motor, lights, and blowers in working order, must be submitted within the period to be eligible for the full warranty. - If no video submitted → warranty subject to review - Parts & delivery covered, replacement service not included |
| Sabah & Sarawak | - Parts covered - Delivery fees not included - No replacement service provided |
**Warranty valid only if full payment (including surcharges for false ceiling/awning, brackets, relocation) has been received
❌ Warranty Exclusions
| Not Covered | Examples |
| External/Internal Appearances | Remote control, buttons, poles, outer parts |
| Damage from Pests | Termites, rodents, insects |
| Electrical Issues | Abnormal voltage, wiring problems |
| Natural Causes | Floods, fire, lightning, natural disasters |
| Human Factors | Failure to follow instructions, tampering, unauthorized repairs, misuse, negligence |
